Cancellation Policy

Cancellation Policy Last updated: 3 September 2026 This policy applies to accommodation bookings made by guests at properties managed by BE IN HOUSES, whether directly via this website or via partner platforms (Airbnb, Booking.com, etc.). 1. Exclusion of the right of withdrawal Pursuant to Article 17(l) of Decree-Law No. 24/2014, the 14-day right of free withdrawal provided for in distance contracts **does not apply** to contracts for the provision of accommodation for a specific period, such as holiday bookings. Cancellation is governed by the conditions set out below. 2. Bookings made directly with BE IN HOUSES Each listing indicates, at the time of booking, one of the following cancellation policies (to be adjusted according to the company’s actual practice): Flexible policy: full refund up to 24 hours before check-in. Moderate policy: full refund up to 5 days before check-in, and 50 per cent refund thereafter. Strict policy: 50 per cent refund up to 14 days before check-in, and no refund thereafter. The policy applicable to each booking is always the one presented to and accepted by the guest at the time of confirmation, which takes precedence over this general description in the event of any discrepancy. 3. Bookings made through partner platforms (Airbnb, Booking.com, etc.) When a booking is made via a third-party platform, the cancellation policy set out on that platform and accepted by the guest at the time of booking applies. BE IN HOUSES has no authority to unilaterally alter these terms and conditions, but adheres to them strictly when managing the booking. 4. Cancellation by BE IN HOUSES or the host If the booking is cancelled by BE IN HOUSES or the owner (due to the property being unavailable, force majeure, or any other reason not attributable to the guest), the guest is entitled to a full refund of all amounts paid, without prejudice to assistance in finding alternative accommodation wherever possible. 5. Exceptional circumstances In duly substantiated cases of force majeure (natural disasters, sudden serious illness, amongst others), BE IN HOUSES may, at its discretion and on a case-by-case basis, relax the applicable cancellation policy. 6. Processing of refunds Refunds due are processed via the same payment method used for the booking, within [e.g. 14 days] of the cancellation being confirmed. 7. How to Cancel Cancellations must be requested via [EMAIL] or directly on the platform where the booking was made.